Frequently Asked Questions

General Questions

What is pediatric urgent care?

• Pediatric urgent care is a healthcare facility specializing in the treatment of non-life-threatening illnesses and injuries in infants, children, and adolescents.

What conditions do you treat at pediatric urgent care?

• We treat a range of conditions including but not limited to minor injuries, fevers, infections, asthma, allergic reactions, and dehydration.

Do I need an appointment?

• We’re happy to accept walk-ins at our pediatric urgent care. However, the check-in process—including required paperwork—can take some time. To ensure a smoother and quicker visit, we strongly recommend scheduling an appointment and completing paperwork online ahead of time.
• If you plan to walk in, please try to arrive with enough time before closing to ensure timely completion of the check-in process and to provide the care your child needs.

What are your hours of operation?

• Our hours vary. Please check our website or call us directly for current operating hours.

Can I get a referral to a specialist?

• Yes, if necessary, we can provide referrals to pediatric specialists.

Insurance and Billing

What types of insurance does the pediatric urgent care accept?

• Our pediatric urgent care currently accepts Amerihealth Caritas Louisiana, Aetna, Aetna Better Health, Healthy Blue. Blue Cross Blue Shield, United Healthcare, Cigna, Tricare, Louisiana Healthcare Connections, Humana Healthy Horizons, United Healthcare Community Plan, Allied Benefit System, Champ VA, Medishare, UMR, Verity, WebTPA, and self pay. We are committed to expanding our insurance network and aim to accept all insurance plans in the near future to ensure comprehensive care for all children. We are actively working on agreements with various insurance providers to make our services accessible to every family, regardless of their insurance provider.

Do you accept cash payments?

• Yes, we have a cash pay options. Please contact us for more specific information about your payment.

What are the costs for a visit if I don’t have insurance?

• Costs can vary depending on the services needed. Please contact us for more detailed information.

Can I pay with a credit card?

• Yes, we accept most major credit cards.

Do you offer payment plans?

• We understand healthcare can be expensive. Please contact our billing department to discuss available options.

Medical Care

What if my child needs a prescription?

• Our healthcare providers can prescribe medications if necessary. These can be filled at your preferred pharmacy.

Do you have X-ray services?

• Yes, we offer on-site X-ray services.

Can I get a copy of my child’s medical records?

• Absolutely. Please submit a request, and we will provide the necessary records.

Do you treat infants?

• Yes, we provide care for patients from infancy through adolescence (0-21 years).

What if my child needs lab tests?

• We offer a range of on-site lab testing services. Results are typically available quickly.

Safety and Hygiene

What measures do you take to ensure cleanliness and safety in the clinic?

• We adhere to strict hygiene and cleaning protocols, including regular sanitization of all areas and equipment.

Emergency Situations

What should I do in a life-threatening emergency?

• In a life-threatening emergency, call 911 or go to the nearest emergency room immediately.

After Care

What follow-up care is provided?

• We offer follow-up appointments and care coordination with your child’s primary care provider.

Can I call for advice or with follow-up questions after our visit?

• Yes, our team is available for phone consultations and to answer any follow-up questions.

Community Involvement

Do you participate in community health programs?

• Yes, we are actively involved in various community health initiatives. Please check our website or contact us for more details.